FAQ

Is the packaging & payment discreet? 

Yes, your privacy is important to us. We use unbranded packaging materials, the sender field on our shipping labels will say "MOXY" instead of "Moxy Intimates". 

Your bank statement will also only show "MOXYNY" as Moxy New York and not "moxyintimates". 

Can I order mixed sizes in one set?

Absolutely, when you checkout, there is a space for leaving us an instruction. Checkout with any size and write down your request, such as "medium top large underwear" and we will make sure it's taken care of. 

What is the status of my order?

Once you have placed your order, we will send you a confirmation email, it takes us 1-2 business days to ship your order out.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

I have a special event planned, do you offer rush shipping?

We offer express 1 day shipping, it is pricey but has a guaranteed delivery time.

If you have any special request, we will try our best to help you! Don't panic, send us an email and we will get back to you within hours. If the product is in stock, it can be shipped the same day if the order is placed before 3pm. If you are in NYC, you can also pick up in person.

 

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support through "contact us" page. 

Where do you ship?

We currently ship world wide, your shipping will be automatically calculated at checkout. We use USPS or DHL for our international service.

How long does it take to ship my order?

Once you've placed your order, it usually takes 1-2 days to ship out.

Standard shipping time will be presented at checkout based on your location. You can find them when choosing for a delivery method before confirming your order.

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, FB Pay, Apple Pay, Google Pay, and Venmo. You can chose these payment methods at checkout.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes if contacted by customs.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order if requested by customs.

For more information, please refer the to website of the delivery partner handling your delivery..

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do offer studio pickup from our Brooklyn location. If you wish to pick up same day or next day, leave us a note when you checkout and we will get back to you on the item's availability. 

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Wholesale Inquiries

Do you run a local boutique or online platform? If you like our products and aesthetic, please send us an email with your wholesale Inquiry at sales@moxyintimates.com. Wholesale disocunt will be automatically applied at checkout when order amount exceeds $500.

Questions about an order

If you would like to exchange or return the order you have received, please use our portal here.If you want to cancel your order, please reach out before you receive the shipping confirmation. For anything else, submit the form below and we will get back to you within 12h.

  • Brand Ambassador

    This new year, we want to diversify our images. If you are interested to share your images so more women can feel represented in e-commerce. Please reach out to us! 

    Every body type is welcome! Your contribution showcases the differences that make each of us beautiful. The next girl will know healthy body and not perfect body. 

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